Collaboration is all about communication and working together. A company can't run with just one person so collaboration is very important. Collaboration technology can be thought of as everything used to communicate in a convenient way such as: email, phone call, text message, instant message, etc. Business Productivity breaks down collaboration into three distinct categories communicate, this includes phone calls and messages, share, multiple people using the same documents for one project like proposals or strategy presentations, and access information, like getting sales data, lab results, or market research.
Collaboration technologies promote working together in numerous ways. It can help a business keep in contact with its customers after hours, especially if that business spans across different time zones; collaboration technologies can also keep information moving and available to everyone at all hours of the day. Both of these are beneficial to clients and employees by providing easy access to information needed to put together projects, proposals, and to answer any questions that need answering.
As we can see collaboration is used all the time whether it is noticed or not. Collaboration is very important to the workplace and any professional environment, as was stated earlier a company can't run with just one person; it takes a whole team of people working together toward one common ultimate goal.
Cites:
Business Productivity, <http://www.businessproductivity.com/2012/02/demystifying-collaboration-technologies/>
Touchbase, < http://www.touchbaseglobal.com/technology_collaboration.htm>
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